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More time lost making a vall to PODS with 0 response or acknowledgement. I ought to be charging them for my time invested attempting to talk to somebody at PODS who can resolve this and reimburse my cash now due to their carelessness and failure to provide agreed service on agreed date - cheapest moving pods.
No response to my e-mail. No reaction to phone messages. Incredibly bad client service!!! Tcomplaint with PODS opened October 30 2020. There has been ample time and several chances for reactions but absolutely nothing ... crickets ... wonder if PODS likes the noise of class action? (The customer suggested he/she had nothing brand-new to include) Still no response of any kind from PODS11/10/2020Misled by sales on scheduling to ship.
Nobody reached out to inform us. This is for shipping a PODS Container within Hawaii from the island Oahu to Kauai island. When we reserved (nationwide number) we were informed twice all we need is a 24 hour directs to move our pod from the holding area. We picked pods due to the fact that we 'd be in quarantine for 14 days and required the time while we waited to hold our things prior to it got shipped.
Our circumstance was made complex in that Kauai is remote. Had we understood that the container needed to be delivered back from Kauai to Oahu and back at the lot in order to prevent paying another $365 in month-to-month rent, we would have coordinated much better on our end with scheduling (cheapest moving pods). However, we did nit get one call or email from the local or national workplace alerting us of our special circumstance.
Our month container rent was up on 10/25 and the soonest we might ship was 10/30 by the time I called them on 10/22 & 10/24. In my head I believed I had to send it out a day before our month was up (once again due to the fact that we were not offered the complete details to make an informed decision).
The pod was returned and it reached Oahu by 11/12 (Keith at the Hawaii office informed us that as an estimated return date). We feel duped since my hubby and I are really educated and intelligent individuals, and since this company stopped working to give us the total information about our unique scenario (island hopping and having container back within a months time).
They would not even prorate us for a partial month in light of their drawback. Likewise the local office had no power or capability to help us with rectifying our circumstance and we were told to file a disagreement. Frustratingly enough, we can not find an email or "file a dispute" section on the pods site.
They could even have actually sent a generic email saying given that we are delivering from Oahu to another Hawaiian island, we need to talk to a regional representative to prepare for the move AND prevent any extra rental costs. There was a detach in between the national reservation call center and the local group and we ended up spending for their shortcomings - best moving pods.
Desired OutcomeWe have paid over $1850 in shipping charges including two month's storage fee. We look for to get a refund for the 2nd month's storage fee of $365. I am in invoice of your correspondence worrying PODS Enterprises, LLC client, ***** *****. As of November 12th, 2020, an evaluation of their account and requested settlement is in development at this time.
We position remarkable value on our consumers and make every effort to attain the greatest requirements in the industry. We regards are sorry for any hassle that Ms. ***** might have sustained. PODS Enterprises, LLC prides itself of its quality customer care and I regret that Ms. ***** feels she experienced anything less. We truly ask forgiveness for any circumstances where a customer is not entirely satisfied with a PODS experience.
( The consumer showed he/she ACCEPTED the reaction from the business.) I sincerely the Specialty Services Group contacts us and I hope this can be solved where we get back that 1 month of storage lease back. I believe what we're asking for is very reasonable. 11/09/2020Failure to get the pods as arranged and charged for them.
Did not get a call that there were any concerns, the truck left without notice and other pickups were cancelled. I attempted to get in touch with PODS, after waiting on hold 45 minutes I was told that they could not reach the center and there was no manager I can talk to.
In June I had the same problem when pods were moved. The driver threatened my partner and my10 years of age son because he did not like where he had to place the pods. I again tried getting in touch with someone, no call back or email. This is undesirable. I require the pods eliminated.
Desired OutcomeRemove the pods from my driveway. I am in invoice of your correspondence worrying PODS client, ***** ******. On 11/11/2020, Mrs. ******'s concerns were addressed and solved, container was gotten empty on 11/12/2020. We place tremendous worth on our consumers and strive to obtain the highest standards in the market.
****** may have endured. PODS Enterprises, LLC prides itself of its quality customer care and I regret that Mrs. ****** feels she experienced anything less. We sincerely say sorry for any circumstances where a client is not entirely pleased with a PODS experience. When a consumer notifies our company of a less than satisfying experience, we strive to examine the processes that triggered the customer feedback and take proper measures to address their remarks.
Order XXXXXXX. On August 22nd I called Pods to discover how to put a pod in storage when you don't have the last move address. We chose a zip code of XXXXX which remained in the middle of our search location. I added another pod on 10/23/20 which also went to Dover, De.
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