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I attempted updating it to San Diego, but then it ends up that the pod can not even be provided to your home in San Diego due to the fact that of local restrictions. I now have to return the empty pod, but I'm stuck having paid $500 for an empty pod that I can't even use.
PODS site is plainly broken, and/or there is a harmful bug that is triggering clients to save the wrong address. This is something that PODS need to repair and requires to reimburse clients for their website concerns. Desired OutcomeI would like a complete refund on the charges for this order. I did not utilize the pod in any method.
Now they will not remove it on the date scheduled with them by phone. POD set up for shipment 11/24, movers cleared POD 11/25, POD set up for elimination 11/27. PODS sent out delivery van and removal truck on 11/24. Now they won't eliminate POD on 11/27. Several call, online chat effort, complete stonewall by all POD workers called. cheapest moving pods.
PODS wants it left here until 12/8 (their "next available elimination date"), TWO WEEKS AWAY. My neighborhood is not versatile; I set up thoroughly, by phone with a manager, appropriately; I might be fined or mentioned, or taken legal action against. This company has no customer support. It took me 2 weeks and multiple call to get somebody to assist me set up the shipment.
Substantial, metropolitan city of Phoenix. Preferred OutcomeThe POD must be eliminated on 11/27 as set up by me with a manager. (All ask for a supervisor totally prevented via disconnect, failure to refer me on, left on hold indefinitely). Prima facie evidence of PODS total incompetence is the 2 trucks, shipment and removal, getting to the same hour, on the same day.
The POD has actually been gotten rid of. Reaction from business happened shortly after I published a bad evaluation on Yelp. companies like pods. Thank you for your support and timely response to my concerns11/19/2020I was priced quote a charge for a POD of $2349 but was charged $2545 and charged for a lock I didn't gotten desire refund of $215.
I was changed $523. 83 on 10/29 and $1820 on 11/21 then charged an extra $202. 26 on 11/10. I called to ask and was told it was for additional shipping charge. I explained that I was never ever contacted about service charge and that was not the amount I was priced quote.
95 for a lock for the container despite the fact that I used my own lock. I requested someone from management to call me and have not heard backDesired Outcomerefund of additional shipping charge of $202. 26 and the charge for the lock 12. 95 for a total of $215. 21I am in invoice of your correspondence concerning PODS Enterprises, LLC client, ****** *******.
******* was gotten in touch with today regarding her refund demand and was encouraged they were being processed. Mrs. ******* has my direct contact details and was encouraged to contact me straight ought to she have any extra issues. We position significant worth on our consumers and strive to attain the highest requirements in the industry.
******* might have withstood. PODS Enterprises, LLC prides itself of its quality client service and I are sorry for that Mrs. ******* feels she experienced anything less. We all the best excuse any instance where a customer is not completely pleased with a PODS experience. When a client notifies our business of a less than satisfying experience, we venture to review the procedures that gave increase to the client feedback and take suitable measures to address their remarks.
( The consumer suggested he/she ACCEPTED the action from the service.) I was gotten in touch with within 24 hr of my complaint and the matter was fixed to my fulfillment. 11/12/2020PODS not delivered for packaging in the time frame guaranteed. PODS not provided in the timeframe assured for unpacking. On 9/16/20 we were to have a POD delivered, I had a text message on 9/14/20 and 9/15/20 specifying that it would be delivered on 9/16/20.
We currently had the movers established for 9/17/20 @ 9am. Then later 9/16/20 I received a text that the POD would not be delivered till at night on 9/17/20. Incident report #XXXXXXX submitted. After numerous telephone call on 9/16 and 9/17 the POD was finally delivered at roughly 1pm on 9/17/20.
What we had actually so carefully put together fell apart since of PODS. We had already paid for the POD at this point so how were we to cancel and get all out refund? When scheduling the PODS containers it was stated that we just needed a 3 day window for delivery.
The place of our PODS on 9/23/20 was the Jacksonville center a thirty minutes drive. I was told it could not be arranged till 10/2/20. That was 8 working days later on! We were let down by PODS once again! The delay in shipment required that we remain in a hotel for an additional 6 days, 9/27/20 - 10/2/20.
50 that we had not allocated for. Once again PODS charged us for the shipment before we were able to get our valuables. Stephanie R. called us in concerns to our incident report. We emailed Stephanie the hotel bill and extra cash, $275, we paid for movers due to PODS lack of scheduling.
The additional days was a scheduling issue. Well it was a PODS issue not our problem. Preferred OutcomeWe feel that compensation for the tension and hassle is the minimum that PODS should do. We are asking for to be made up for the additional days spent in hotel, $610. 50. RE: *** ****** (CID XXXXXXXXX) Complaint #: XXXXXXXX Dear Ms.
PODS review confirms that Ms. ****** accepted her PODS rental arrangement on September 2, 2020, through her online PODS account. We would ask that Ms. ******'s thinks about taking a look at her contract under area 27, as it particularly lays out PODS will not be held accountable for any hold-ups. Must Ms. ****** desire, she might view the rental agreement by accessing your PODS online account.
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