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More time squandered making a vall to PODS with 0 response or recognition. I ought to be charging them for my time spent trying to speak to somebody at PODS who can solve this and reimburse my money now due to their negligence and failure to supply predetermined service on agreed date - cross country moving pods.
No reaction to my email. No response to phone messages. Incredibly bad customer support!!! Tcomplaint with PODS opened October 30 2020. There has been adequate time and numerous chances for responses but nothing ... crickets ... question if PODS likes the sound of class action? (The consumer suggested he/she had nothing new to include) Still no response of any kind from PODS11/10/2020Misled by sales on scheduling to ship.
No one reached out to inform us. This is for delivering a PODS Container within Hawaii from the island Oahu to Kauai island. When we booked (national number) we were informed two times all we require is a 24 hr heads up to move our pod from the holding area. We selected pods because we 'd be in quarantine for 2 week and needed the time while we waited to hold our things prior to it got shipped.
Our situation was made complex in that Kauai is remote. Had we known that the container needed to be shipped back from Kauai to Oahu and back at the lot in order to avoid paying another $365 in regular monthly lease, we would have collaborated better on our end with scheduling (container moving companies). However, we did nit get one call or e-mail from the local or nationwide workplace alerting us of our unique situation.
Our month container rent was up on 10/25 and the soonest we might ship out was 10/30 by the time I called them on 10/22 & 10/24. In my head I believed I had to send it out a day before our month was up (again because we were not given the full info to make an informed choice).
The pod was returned and it reached Oahu by 11/12 (Keith at the Hawaii workplace informed us that as an estimated return date). We feel fooled due to the fact that my other half and I are extremely educated and intelligent individuals, and because this company stopped working to give us the complete details about our special scenario (island hopping and having container back within a months time).
They would not even prorate us for a partial month because of their drawback. Likewise the regional workplace had no power or capability to aid us with remedying our scenario and we were told to submit a dispute. Frustratingly enough, we can not find an email or "submit a disagreement" area on the pods site.
They might even have actually sent out a generic e-mail saying considering that we are delivering from Oahu to another Hawaiian island, we must speak with a local agent to prepare for the relocation AND prevent any extra rental charges. There was a detach in between the nationwide reservation call center and the local team and we ended up spending for their shortcomings - cheapest moving pods.
Preferred OutcomeWe have paid over $1850 in shipping charges consisting of 2 month's storage cost. We look for to get a refund for the 2nd month's storage charge of $365. I am in receipt of your correspondence concerning PODS Enterprises, LLC consumer, ***** *****. Since November 12th, 2020, an evaluation of their account and requested compensation is in progress at this time.
We position significant worth on our consumers and strive to obtain the highest standards in the market. We truly regret any trouble that Ms. ***** may have endured. PODS Enterprises, LLC prides itself of its quality customer support and I are sorry for that Ms. ***** feels she experienced anything less. We all the best excuse any circumstances where a consumer is not totally satisfied with a PODS experience.
( The customer showed he/she ACCEPTED the response from the business.) I best regards the Specialized Providers Group contacts us and I hope this can be dealt with where we return that 1 month of storage rent back. I think what we're requesting is very reasonable. 11/09/2020Failure to get the pods as arranged and charged for them.
Did not get a call that there were any problems, the truck left without notification and other pickups were cancelled. I attempted to contact PODS, after waiting on hold 45 min I was informed that they could not reach the facility and there was no manager I can speak to.
In June I had the same issue when pods were moved. The driver threatened my husband and my10 years of age kid due to the fact that he did not like where he had to place the pods. I once again attempted calling someone, no call back or e-mail. This is unacceptable. I require the pods eliminated.
Preferred OutcomeRemove the pods from my driveway. I am in invoice of your correspondence concerning PODS consumer, ***** ******. On 11/11/2020, Mrs. ******'s issues were resolved and resolved, container was chosen up empty on 11/12/2020. We put incredible value on our customers and aim to attain the highest requirements in the market.
****** might have endured. PODS Enterprises, LLC prides itself of its quality client service and I are sorry for that Mrs. ****** feels she experienced anything less. We regards say sorry for any instance where a customer is not entirely pleased with a PODS experience. When a client informs our business of a less than satisfactory experience, we venture to examine the processes that generated the consumer feedback and take proper steps to address their remarks.
Order XXXXXXX. On August 22nd I called Pods to learn how to put a pod in storage when you don't have the last relocation address. We chose a zip code of XXXXX which was in the middle of our search area. I added another pod on 10/23/20 which also went to Dover, De.
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