I attempted upgrading it to San Diego, but then it ends up that the pod can not even be delivered to your home in San Diego since of local restrictions. I now need to return the empty pod, however I'm stuck having actually paid $500 for an empty pod that I can't even utilize.
PODS website is plainly broken, and/or there is a destructive bug that is causing consumers to conserve the incorrect address. This is something that PODS must repair and requires to reimburse customers for their website concerns. Desired OutcomeI would like a complete refund on the charges for this order. I did not use the pod in any method.
Now they won't eliminate it on the date scheduled with them by phone. POD arranged for shipment 11/24, movers emptied POD 11/25, POD arranged for elimination 11/27. PODS sent out delivery van and removal truck on 11/24. Now they won't get rid of POD on 11/27. Numerous telephone call, online chat effort, total stonewall by all POD workers contacted. best moving pods.
PODS wants it left here until 12/8 (their "next offered removal date"), 2 WEEKS AWAY. My neighborhood is not versatile; I scheduled carefully, by phone with a manager, accordingly; I could be fined or cited, or taken legal action against. This business has absolutely no client service. It took me two weeks and numerous telephone call to get someone to assist me arrange the delivery.
Big, cosmopolitan city of Phoenix. Desired OutcomeThe POD must be eliminated on 11/27 as set up by me with a manager. (All demands for a supervisor absolutely prevented by means of disconnect, failure to refer me on, left on hold forever). Prima facie proof of PODS complete incompetence is the 2 trucks, delivery and elimination, coming to the very same hour, on the same day.
The POD has been removed. Action from the service took place shortly after I posted a bad review on Yelp. cheapest moving pods. Thank you for your support and prompt reaction to my concerns11/19/2020I was priced estimate a fee for a POD of $2349 however was charged $2545 and charged for a lock I didn't gotten want refund of $215.
I was changed $523. 83 on 10/29 and $1820 on 11/21 then charged an additional $202. 26 on 11/10. I contacted us to inquire and was told it was for additional shipping charge. I described that I was never ever called about added fee which was not the quantity I was estimated.
95 for a lock for the container even though I utilized my own lock. I asked for someone from management to call me and have actually not heard backDesired Outcomerefund of extra shipping charge of $202. 26 and the charge for the lock 12. 95 for a total of $215. 21I am in receipt of your correspondence worrying PODS Enterprises, LLC consumer, ****** *******.
******* was called today concerning her refund request and was advised they were being processed. Mrs. ******* has my direct contact details and was recommended to call me straight must she have any extra issues. We place tremendous worth on our clients and strive to obtain the highest standards in the industry.
******* may have endured. PODS Enterprises, LLC prides itself of its quality consumer service and I are sorry for that Mrs. ******* feels she experienced anything less. We sincerely say sorry for any circumstances where a consumer is not totally pleased with a PODS experience. When a consumer informs our company of a less than satisfying experience, we endeavor to review the processes that generated the client feedback and take proper procedures to resolve their comments.
( The consumer indicated he/she ACCEPTED the action from business.) I was called within 24 hours of my complaint and the matter was solved to my fulfillment. 11/12/2020PODS not delivered for packing in the time frame guaranteed. PODS not provided in the timeframe promised for unpacking. On 9/16/20 we were to have actually a POD delivered, I had a text message on 9/14/20 and 9/15/20 stating that it would be delivered on 9/16/20.
We currently had the movers established for 9/17/20 @ 9am. Then in the future 9/16/20 I received a text that the POD would not be provided till in the evening on 9/17/20. Incident report #XXXXXXX filed. After a number of telephone call on 9/16 and 9/17 the POD was finally delivered at approximately 1pm on 9/17/20.
What we had actually so carefully assembled fell apart because of PODS. We had currently spent for the POD at this point so how were we to cancel and get all out monies back? When setting up the PODS containers it was stated that we just needed a 3 day window for shipment.
The location of our PODS on 9/23/20 was the Jacksonville facility a thirty minutes drive. I was informed it could not be scheduled till 10/2/20. That was 8 working days later on! We were let down by PODS again! The hold-up in delivery needed that we remain in a hotel for an extra 6 days, 9/27/20 - 10/2/20.
50 that we had not allocated for. Again PODS charged us for the shipment prior to we had the ability to get our valuables. Stephanie R. contacted us in concerns to our occurrence report. We emailed Stephanie the hotel expense and extra monies, $275, we paid for movers due to PODS absence of scheduling.
The additional days was a scheduling problem. Well it was a PODS concern not our issue. Desired OutcomeWe feel that compensation for the tension and inconvenience is the minimum that PODS must do. We are asking for to be made up for the additional days invested in hotel, $610. 50. RE: *** ****** (CID XXXXXXXXX) Complaint #: XXXXXXXX Dear Ms.
PODS review verifies that Ms. ****** accepted her PODS rental arrangement on September 2, 2020, through her online PODS account. We would ask that Ms. ******'s thinks about looking at her arrangement under section 27, as it particularly lays out PODS shall not be held accountable for any hold-ups. Need to Ms. ****** desire, she might see the rental arrangement by accessing your PODS online account.