More time squandered making a vall to PODS with 0 response or recognition. I ought to be charging them for my time invested attempting to talk with somebody at PODS who can solve this and reimburse my cash now due to their negligence and failure to provide predetermined service on agreed date - cross country moving pods.
No action to my email. No action to phone messages. Extremely bad consumer service!!! Tcomplaint with PODS opened October 30 2020. There has been ample time and numerous opportunities for reactions but absolutely nothing ... crickets ... wonder if PODS likes the noise of class action? (The customer suggested he/she had nothing brand-new to add) Still no action of any kind from PODS11/10/2020Misled by sales on scheduling to ship.
Nobody reached out to notify us. This is for shipping a PODS Container within Hawaii from the island Oahu to Kauai island. When we reserved (national number) we were told twice all we require is a 24 hour heads up to move our pod from the holding area. We chose pods due to the fact that we 'd be in quarantine for 2 week and needed the time while we waited to hold our stuff before it got delivered out.
Our scenario was complicated because Kauai is remote. Had we understood that the container needed to be delivered back from Kauai to Oahu and back at the lot in order to avoid paying another $365 in monthly lease, we would have coordinated much better on our end with scheduling (container moving companies). However, we did nit get one telephone call or e-mail from the local or nationwide workplace alerting us of our special situation.
Our month container lease was up on 10/25 and the soonest we could ship out was 10/30 by the time I called them on 10/22 & 10/24. In my head I thought I had to send it out a day prior to our month was up (once again because we were not offered the complete information to make an informed decision).
The pod was sent out back and it reached Oahu by 11/12 (Keith at the Hawaii office told us that as an approximated return date). We feel duped due to the fact that my partner and I are really informed and intelligent individuals, and since this company stopped working to give us the complete details about our special situation (island hopping and having container back within a months time).
They would not even prorate us for a partial month in light of their shortcoming. Likewise the local office had no power or ability to help us with rectifying our circumstance and we were informed to submit a conflict. Frustratingly enough, we can not find an email or "file a disagreement" section on the pods site.
They might even have sent out a generic e-mail stating because we are shipping from Oahu to another Hawaiian island, we ought to speak with a local agent to prepare for the move AND avoid any extra leasing charges. There was a disconnect between the nationwide reservation call center and the local team and we wound up spending for their drawbacks - moving options.
Preferred OutcomeWe have actually paid over $1850 in shipping charges including two month's storage charge. We seek to get a refund for the 2nd month's storage cost of $365. I am in invoice of your correspondence worrying PODS Enterprises, LLC customer, ***** *****. Since November 12th, 2020, a review of their account and requested settlement remains in progress at this time.
We place incredible value on our customers and aim to achieve the greatest standards in the industry. We regards regret any hassle that Ms. ***** may have sustained. PODS Enterprises, LLC prides itself of its quality client service and I regret that Ms. ***** feels she experienced anything less. We all the best ask forgiveness for any instance where a consumer is not completely satisfied with a PODS experience.
( The customer suggested he/she ACCEPTED the reaction from business.) I regards the Specialty Solutions Team contacts us and I hope this can be resolved where we return that 1 month of storage lease back. I believe what we're requesting is really reasonable. 11/09/2020Failure to select up the pods as arranged and charged for them.
Did not receive a call that there were any problems, the truck left without notification and other pickups were cancelled. I tried to get in touch with PODS, after waiting on hold 45 min I was informed that they might not reach the facility and there was no supervisor I can talk to.
In June I had the same issue when pods were moved. The chauffeur threatened my other half and my10 year old kid because he did not like where he needed to position the pods. I once again attempted contacting someone, no call back or email. This is undesirable. I require the pods got rid of.
Desired OutcomeRemove the pods from my driveway. I am in receipt of your correspondence worrying PODS client, ***** ******. On 11/11/2020, Mrs. ******'s issues were resolved and fixed, container was chosen up empty on 11/12/2020. We put significant value on our consumers and make every effort to obtain the greatest standards in the industry.
****** might have sustained. PODS Enterprises, LLC prides itself of its quality customer care and I are sorry for that Mrs. ****** feels she experienced anything less. We all the best excuse any instance where a consumer is not entirely pleased with a PODS experience. When a consumer notifies our company of a less than satisfactory experience, we strive to examine the processes that triggered the consumer feedback and take appropriate measures to address their comments.
Order XXXXXXX. On August 22nd I called Pods to discover how to put a pod in storage when you do not have the final relocation address. We picked a postal code of XXXXX which remained in the middle of our search area. I included another pod on 10/23/20 which likewise went to Dover, De.